Refund policy
Thank you for choosing MILE Capability Solutions. We are committed to providing high-quality products and services and ensuring customer satisfaction. This Refund Policy outlines the terms under which refunds, cancellations, or exchanges may be granted. By purchasing from us, you agree to comply with the terms set forth in this policy. For questions, please contact us at [email protected].
Refund eligibility varies based on the type of product or service purchased. Physical products and digital goods each have unique criteria, detailed below. Please read carefully to understand if your purchase qualifies for a refund.
For physical items, we offer refunds on products returned in unused, original condition with original packaging and receipts. Refund requests must be submitted within 30 days of purchase, and any shipping fees are non-refundable. Certain items (e.g., custom or personalized products) are not eligible for refunds unless defective.
Refunds for digital products and online services may be requested within 14 days of purchase, provided the product has not been downloaded or accessed. Once digital goods are accessed or services are delivered, we generally cannot offer refunds unless there is a technical issue or service disruption caused by us.
To request a refund, please contact our customer support team at [email protected] or call +91 123 456 7890. Be prepared to provide your order number, a brief description of your reason for requesting a refund, and any supporting documentation (e.g., receipt or invoice).
Our team will review your refund request within 5–7 business days. We may require additional information to verify your eligibility for a refund, especially for digital products and services. We reserve the right to approve or deny refund requests based on the criteria outlined in this policy.
If approved, refunds are processed within 7–10 business days and will be issued to the original payment method. Depending on your financial institution, it may take additional time for the refund to reflect in your account.
Certain purchases are ineligible for refunds, including but not limited to custom or personalized products, subscription services after the access period has begun, and promotional or clearance items. Any products or services marked as “final sale” are also non-refundable.
Refunds for subscription services are generally not provided once the subscription period has commenced. Users may cancel their subscription at any time, but refunds will not be issued for any unused portion of the subscription term.
In cases where products are defective or damaged, we may offer an exchange. To request an exchange, please contact our support team with details and proof of defect or damage within 30 days of purchase.
For eligible returns that cannot be refunded, we may offer store credit instead. Store credit is non-transferable and must be used within one year of issuance.
If you believe there has been an error in billing or a charge on your account, please contact our customer support team immediately. We will work with you and your payment provider to resolve any disputes or discrepancies in billing.
Initiating a chargeback without contacting us first to resolve the issue may result in the suspension of your account or restriction from future purchases. We encourage you to reach out to us so we can assist you directly.
MILE reserves the right to update this Refund Policy periodically. Any changes will be posted on our website, and significant changes will be communicated directly to customers. By continuing to use our services, you accept any changes made to this policy.
If you have questions or need assistance with a refund, please contact us at:
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